Empower Agents.
Ensure Compliance.
Call center platform that guides agents in real-time, eliminates subjectivity, and automates QA on every call to directly improve your business outcomes.
4.9 out of 5 stars
Join Hundreds of Teams Just Like Yours
So what is a call center platform?
A platform is software that works within a surrounding ecosystem of resources that helps you to grow your business.
It enables growth through connection: the value comes not only from its own features, but from its ability to connect external tools, teams, data, and processes.
Abstrakt is a platform that is designed to fit into your tech stack.
Your agents ready on day one
Playbooks & scripts are launched based on who your team is speaking with and react immediately to their behavior.
Recommended responses are instantly triggered (in 0.2 seconds), based on the challenges or objections thrown your team’s way.
No more whispers or barging, it’s time for real-time call guidance.
QA & compliance with a human touch
Have you ever thought about solving compliance risks before they happen?
Abstrakt identifies and addresses QA issues in real-time while your agents are on the phone.
Plus Abstrakt provides reporting that is aligned with your business outcomes.
Post-call analytics with the magic of real-time
Receive real-time conversational intelligence reporting details to see what leads to the call outcomes your business is looking to achieve.
Know exactly what your best agents are doing and how to replicate it instantly.
Plus eliminate the need to use multiple systems for visibility into every interaction of your team.
Automated sentiment & summary within seconds
Easily sort by call sentiment to review the overall experience your customers or prospects have on the call.
This eliminates subjectivity while removing after-call work for agents.
Plus you can configure your notifications based on what is important to you.
Just look at the results
Increase in Accuracy of QA Scores
Decrease in Ramp Time
Increase in CSAT
Elevate your coaching based on what works
“This software helps to keep our Customer Service Specialists on track.
It also helps us keep track of conversations in the event we need to review them.
Transcripts are clear and concise, recommended responses work as advertised, plus the communication has been amazing.”
Sarah Lesemann
Customer Care Manager
at Johnson & Johnson
Easily navigate the complexity
“It used to take us 1.5 hours to find a call and give feedback, but Abstrakt has condensed that to 10 minutes.
We can go through an entire call to find what should have been said, review scripting and rebuttals, and apple feedback for agents.
Abstrakt has allowed our QA team to be more efficient and effective.”
Brittany Mongomery
QC Manager at
Customer Acquisition Group
Abstrakt has changed the way we operate
“Absolute game changer! Abstrakt creates and demands uniformity out of our sales team.
From beginning to end, everyone is the same.
This has been huge in how we train and grow our team.”
Clay Manship
Principal at
Midwest Cash Offer
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